Privacy policy

Last updated: 10 October 2026

This policy explains how TheSolomonSeal.com handles personal information when you browse the site, place an order, or contact us. The site address is https://www.thesolomonseal.com. The store sells herbal and traditional Chinese medicine products and ships them from China to customers worldwide.

Who we are

TheSolomonSeal.com is operated by 长沙市择善科技有限公司 (Changsha Zeshan Technology Co., Ltd.).

The registered office and the customer service address are No. 58 Lushan Road, Changsha, Hunan, China / 长沙市麓山路58号.

Please contact support before sending a return. When a return is approved, the return address is that Changsha office. The return rules are on the Return & Refund Policy page.

Information we collect

Account. The public site does not currently offer account registration, and checkout does not ask you to create an account. You can place an order as a guest. If an account already exists, we keep the name, email address, and addresses stored in it.

Orders. When you place an order we collect the name, email address, shipping address, and the products you order. A phone number is optional. We use these details to take the order and to deal with questions about it.

Shipping. We use the delivery address and contact details needed to send a parcel from China and, when we have tracking, to share it with you. Shipping coverage and timing are described on the Shipping & delivery page.

Support messages. If you email, call, or write through the contact page, we keep the message, your email address, the phone number if you call, and any order details you give us. That includes a request to return an item.

Technical logs. The site records technical information such as IP address, browser type, the date and time, and the pages requested. We use those logs to run the site and to protect it from abuse.

Why we use it

We use this information to fulfill orders, answer questions, arrange a return after you contact us, keep the shop working, and prevent fraud and abuse. We also keep records we need for accounting and legal duties.

We do not sell personal information.

How long we keep it

Order and shipping records are kept for as long as we need them to fulfill the order, handle a return, and meet accounting and legal duties. There is not one fixed deletion date for every record.

Support messages are kept while we are dealing with the request and for a reasonable period after it closes. Security logs are kept for a limited period needed to operate and protect the site. Shopping-cart cookies last for the browsing session or a short store session.

Who we share it with

Carriers and logistics partners receive the name, address, and contact details they need to deliver an order from China.

Checkout does not currently present a payment method. If a payment method is later shown at checkout, the provider of that method receives the details needed to take the payment. We do not store full card numbers on this website. This policy does not name a payment provider.

We do not share personal information with a third-party analytics or advertising service. No analytics tool or advertising pixel was running on the public homepage when this policy was written.

The public site is served through Cloudflare. Cloudflare processes connection data, including IP address and browser details, to deliver pages and protect the site.

International transfers

We are based in Changsha, China, and we ship worldwide. Information you send us is handled in China. Because Cloudflare proxies the public site, connection data may also be processed on the Cloudflare network in order to deliver and secure the site. A carrier that delivers your order receives the shipping details needed for that delivery.

Your rights and how to ask

You may ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. We may keep information we still need for an open order, a return, accounting, fraud prevention, or a legal duty.

Use the contact details at the end of this page. Support hours are 08:00–22:00 China Standard Time (UTC+8).

Cookies

The cookies used on the public site are described on the Cookie policy page.

Contact

Email: support@TheSolomonSeal.com

China Phone: (0731) 85920116

Support hours: 08:00–22:00 China Standard Time (UTC+8)

Contact page: https://www.thesolomonseal.com/contact-us/

Operated by: 长沙市择善科技有限公司 (Changsha Zeshan Technology Co., Ltd.)

Address: No. 58 Lushan Road, Changsha, Hunan, China / 长沙市麓山路58号